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Refund Policy

Introduction

This Refund Policy ("Policy") describes how RIM LABS ("we", "our", "us") handles refunds for services purchased through our platform gptforupsc.com (the "Platform"). This Policy is incorporated by reference into our Terms of Use and applies to all users of the Platform.

By using our Platform and purchasing our services, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not use our Platform or purchase our services.

General Refund Policy

We strive to provide high-quality services to our users. However, we understand that there may be circumstances where a refund is necessary. Our general refund policy is as follows:

  • All refund requests must be made within 7 days of the purchase date.
  • Refunds will only be considered for services that have not been fully utilized or completed.
  • Refund requests must be submitted through our official support channels.
  • We reserve the right to deny refund requests that do not meet our refund criteria.

Non-Refundable Services

The following services are generally non-refundable:

  • Services that have been fully completed or delivered.
  • Custom or personalized services that have already been initiated.
  • Services purchased during promotional periods or special offers, unless otherwise specified.
  • Services that have been misused or violated our Terms of Use.

Refund Process

To request a refund, please follow these steps:

  1. 1
    Contact our support team at support@gptforupsc.com with your purchase details and reason for refund.
  2. 2
    Provide any relevant documentation or evidence to support your refund request.
  3. 3
    Our team will review your request within 3-5 business days.
  4. 4
    If approved, the refund will be processed to the original payment method within 7-10 business days.

Exceptions

In certain exceptional circumstances, we may consider refund requests outside of our standard policy. These include:

  • Technical issues that prevent the service from functioning as intended.
  • Service interruptions that significantly impact the user experience.
  • Cases where the service description was significantly misleading.

Contact Information

Arvind Yadav
Designation: Head, Customer Support
RIM LABS

Contact us:support@gptforupsc.com